Privacy Policy

1. Introduction

Teguh Partners ("we", "us", "our") is committed to protecting the personal data of all individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, submit a contact form, or engage us for legal services.

This policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By providing us with your personal data, you consent to its processing as described in this policy.

For any privacy-related enquiries, contact us at: [email protected]

2. Data We Collect

We may collect the following categories of personal data:

• Full name and NRIC/passport number (for formal engagement)
• Email address and telephone number
• Postal or business address
• Details of the property matter you are enquiring about
• Financial information required for conveyancing (loan details, transaction values)
• Website usage data (via cookies — see Cookie Policy)

We collect data through website contact forms, direct email and telephone communication, and documentation provided during legal engagement.

3. Legal Basis for Processing

We process your personal data on the following legal bases under the PDPA:

• Consent: Where you have submitted a contact form or provided data voluntarily for enquiry purposes.
• Contract: Where processing is necessary to carry out the legal services you have engaged us for.
• Legal obligation: Where we are required to process data to comply with applicable laws, Bar Council rules, or court requirements.
• Legitimate interest: For internal records, file management, and service improvement purposes.

4. How We Use Your Data

Your personal data is used for the following purposes:

• Responding to your enquiries and providing legal advice
• Carrying out the conveyancing or legal matter you have engaged us for
• Complying with stamping, registration, and land office requirements
• Communicating progress updates and document requests
• Maintaining client records as required by law and professional obligations
• Improving our website and services (via aggregated analytics data)

We do not use your personal data for unsolicited marketing without your consent.

5. Data Retention

We retain personal data for as long as reasonably necessary for the purpose it was collected:

• Active matter files: retained for the duration of the legal engagement
• Completed matter files: retained for a minimum of 7 years following completion, in accordance with professional obligations
• Contact form data for non-clients: retained for up to 12 months
• Website analytics data: retained for up to 26 months

After the applicable retention period, personal data is securely deleted or anonymised.

6. Sharing Your Data

We share your personal data only where necessary:

• Land registries and government authorities: Required for registration and stamping of property transactions
• Financial institutions: Bank liaison as part of conveyancing services (with your instruction)
• Third-party service providers: IT and document management providers operating under confidentiality agreements
• Legal and regulatory authorities: Where required by Malaysian law or Bar Council requirements

We do not sell or rent personal data to any third party.

7. Data Security

We maintain appropriate technical and organisational measures to safeguard your personal data:

• Password-protected file management systems
• Secure email communication for sensitive documents
• Physical document security at our Petaling Jaya office
• Restricted staff access to client data on a need-to-know basis
• Procedure for notifying affected parties in the event of a data breach

8. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Your Rights Under the PDPA

As a data subject under Malaysian law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right of correction: Request that inaccurate or incomplete data be corrected
• Right to withdraw consent: Withdraw consent to processing where consent is the legal basis
• Right to request cessation of processing: In certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days of receipt.

Complaints regarding our data handling may be directed to the Personal Data Protection Department of Malaysia (Jabatan Perlindungan Data Peribadi).

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

11. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal data, contact us promptly at [email protected].

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our services after any change constitutes acceptance of the updated policy.

13. Contact Us

For all privacy-related matters:

• Email: [email protected]
• Telephone: +60 3-6193 7482
• Address: Lot 22A, 3rd Floor, Plaza Teguh, Jalan SS 6/6, 47301 Petaling Jaya, Selangor, Malaysia